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Hospitality Industry In Tourism

By Prof. H. Rajashekar   |   University of Mysore, Manasagangotri
Learners enrolled: 982
Hospitality is the fundamental need for travellers, pilgrims, wanderers, tourists, etc. because it gives them a strong feel of home away from home. It is especially important during overnight stays at destinations away from home. Thus hospitality services and tourism are interdependent. Hospitality services generally comprises of accommodation and food services. In hospitality services, the hotel industry plays a very important role in providing the most valued elements of total tourism services. Modern hotels are managed by professionally trained managers and line staff. The important departments in a modern hotel are Front office, Housekeeping, Food & Beverage, administration and accounts, safety and security etc. the present course provides details about the structure and operations of the hotel.

Summary
Course Status : Completed
Course Type : Elective
Duration : 12 weeks
Start Date : 15 Jul 2019
End Date : 30 Sep 2019
Exam Date : 09 Nov 2019 IST
Enrollment Ends : 10 Sep 2019
Category :
  • Management Studies
Credit Points : 4
Level : Undergraduate



Course layout

Week – 1 | 1.Structure of Hospitality Industry Part-1 | 2.Structure of Hospitality Industry Part-2 | 3 Customer care in Hospitality Industry |

Week – 2 | 4. Departmentalisation in Hotels | 5.Classifications of Hotels & Hotel Rooms | 6. Basis for Classification of Hotels | 7. Distribution Channel in Hospitality Part- 1 |

Week – 3 | 8 Distribution Channel in Hospitality Part- 2 | 9. Role of Management Information System (MIS) in Hospitality Industry | 10.Communication in Hotels | 11.Basics of Food production |
 
Week – 4 | 12. Food Commodities | 13. Food Additives in Food Production | 14. Indian Cuisine | 15. International Cuisine |

Week – 5 | 16.Food Purchasing Control | 17. Receiving Control, Storing Control and issuing Control | 18. Production Control | 19. Sales Control | 
 
Week – 6 | 20. Beverage Cost Control | 21. Introduction to the Hotel Food Service Industry | 22. Attributes of the Food & Beverage Service Staff | 23. Food & Beverage Service Department Equipment |
 
Week - 7 | 24.Menu | 25. Beverages - Alcoholic (Wines & Spirits) | 26. Beverages -  Non Alcoholic (Tea  & Coffee) | 27. Various Personnel in Hotels |

Week – 8 | 28. Introduction to House Keeping | 29. Role of House Keeping Department | 30. Bed Making Procedure in Hotels | 31.Room Cleaning Procedure in Hotels | 

Week – 9 | 32.Cleaning Public Areas & Pest Control | 33. Organization & Functions of front Office | 34. Quality of Front office in Hotels | 35. Reservation Procedure in Hotels |

Week – 10 | 36. Guest Registration | 37. Front Office Accounting System | 38.front office functions | 39. Hygiene & sanitation | 40. Hygiene & sanitation in Food Sector | 
 
Week – 11 | 41. Food Borne Illnesses | 42. Environmental Hygiene pertaining to hotel kitchen and service area | 43. Food laws, regulations, quality and food standards |


Books and references


Reading material

Author & Year

Type of publication (article/notes)

Content Abstract

Number of pages

Tourism principles and practices

Sampad Kumar Swain

Jitendra Mohan Mishra

2012

Text Book

Hospitality services

748

Hotel Management and Operations

Denney G. Rutherford (Ed)

1994

Text Book

Hospitality services

480

Tourism: operations and Management

Sunetra Roday (2009)

Text Book

Various types of tourism, tourism accommodation

480

Front Office Mgmt & Operations

Sudhir Andrews

(2007)

Text Book

Front office operations

320

Food and Beverage Services

R. Singaravelavan

(2012)

Text Book

Food and beverage service department

768

Text book of hotel housekeeping

Sudhir Andrews (2013)

Handbook

Relevant aspects of sustainable tourism management and development

478

Food hygiene and sanitation

Roday

2011

Text book

Food poisoning

Micro organisms

Contamination

Food laws and regulations

425


Instructor bio

PROF. H.  RAJASHEKAR

Prof. H. Rajashekar, Course coordinator, working as a Professor in Commerce and Tourism dept in University of Mysore, having 27 years teaching, research and industry experience. He has popularly known as Indian academic icon in the field of e-education and technology. He published 92 Research papers, 8 Books at national and International level and 27 Ph. D awardees. He recipient of 2 National Awards as BHARAT GOURAV AWARD for outstanding services, Achievements, and Contributions by India International Friendship Society, New Delhi and BHARAT EXCELLENCE AWARD for outstanding and extra-ordinary achievements in chosen fields of activity and services rendered to promote greater friendship and India-International Co-operation by Friendship Forum, New Delhi. He has subject expert for the subject Tourism e-content development under NME-ICT project of CEC-UGC, and MOOC’s through the Educational Multimedia Research Centre, University of Mysore, Mysuru.

Course certificate

30% for in course Assessment  & 70% of end-term Proctored exam. The Certificates will be  available after Qualifying in the end-term online Proctored exam.




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