Fundamentals of Citizen Centric Governance

By Prof. Rajkumar Siwach   |   Chaudhary Devi Lal University, Sirsa Haryana
Learners enrolled: 348

  About the Course

This course on Fundamentals of Citizen Centric Governance is designed to acquaint the learners with the dynamics of governance and public services delivery mechanisms. The enrolled learners will understand the nuts and bolts of the citizen-governance interface at the cutting edge level. For this main motive, all those modules are contained in the courses which are essential for an enlightened citizen to know and understand the process, performance and working of the governance at the grassroots. Thus the topics covered under this course are: concept and relevance of the Citizen Centric Governance; Governance at the doorsteps; Governance without Government; Local Governance and decentralization; Mobile Governance channels and framework; Digital India; eKranti and Mission Mode Projects; eGovernance principles, implementation criteria and problems; revolutionary  step of eOffice to achieve simplified, responsive, effective and transparent paperless working in the government offices;  technological variants of Governance and Bureaucracy such as
t-government, i-Government, o-Government , m-Government , Smart Governance , Digital Governance,  Data Governance ,AI Governance  and digital bureaucracy, for example, Kafkaesque Bureaucracy, Infocracy, e-Bureaucracy, Algorithm Bureaucracy, Algocracy and Automated Sorcerers; features, pre-conditions and barriers in the way to Good Governance; process and performance of the information regime under the RTI Act;   computerized public grievance redressal, especially CM Window; Citizens Charters, Right Services Act ensuring  time- bound delivery of goods, services and information, sevottam model and core principles to make governance citizen-centric.

Course Status : Completed
Course Type : Elective
Duration : 15 weeks
Category :
  • Humanities and Social Sciences
Credit Points : 4
Level : Undergraduate
Start Date : 25 Jul 2022
End Date : 30 Oct 2022
Enrollment Ends : 15 Sep 2022
Exam Date :

Page Visits

Course layout

1.     Governance on the Citizens’ Doorsteps
2.     Governance without Government
3.     Citizen- Centric Governance: Meaning,  Nature and Significance
4.     Accountability: Meaning, Aims and Forms and Mechanisms
5.     Decentralization and  Rural Local Governance: Features of 73rd Act,1992 and Problems of the Panchayats
6.     Urban Local Governance: Composition, Functions, Problems and Recommendations
7.     Good Governance or Sushasan: Meaning, Features and Pre-conditions
8.     Barriers in the way to Good Governance
9.     World Bank Report on Good Governance: A Case Study
10.  Mobile Governance : Meaning, Aims, Channels, Benefits, Framework and Steps for Effectiveness
11Janene Ka Haq or Right to Information: An Introduction
12.  Features of the RTI Act, 2005
13.  Significance of the RTI Act, 2005
14.   Process of Getting Information
15.  Powers and Functions of the State/Central Public Officers and First Appellate Authorities
16.  Exemption from Disclosure of Information
17.  Filing Complaints and Appeals
18.  Hindrances in the Way to Information Regime 
19.  Powers and Functions of the Central/ State Information Commissions
20.  Designing RTI Applications and Appeals
21.  Reviewing the Landmark judgements of the courts
22.  Reviewing the landmark Judgements of the Courts
23.   RTI and Citizen Centric Governance
24.   A Case Study of the Second ARC Report on the RTI
25.  Suggestions for Effective Information Regime
26.  Digital India: An overview
27.  eKranti: Central Mission Mode Projects
28.  eKranti: Sate and Integrated Mission Mode Projects
29.  eGovernance: Meaning and Significance
30.  Criteria of eGovernance Implementation-1
31.  Criteria of eGovernance Implementation-2
32.  Principles of eGovernance
33.  Technological Variants of Governance and Bureaucracy
34.  eOffice: A Revolutionary step for Digital Flow of Files and Business Transaction
35.  Problems and Issues of eGovernance
36.   Sevottam Model : Meaning and  Seven Steps
37.  Centralized Public Grievances Redressal and Monitoring (CPGRAM): An Overview
38.  CM Window and Public Grievances
39.  Time Bound Delivery of Services: An Introduction
40.  Right to Service : Process
41.   Right to Service: Performance and Problems
42.   Citizen Charters :  Need, Evolution and Principles
43.  Citizen Charters: Weaknesses and Recommendations  
44.  RTI, RTS and eGovernance Intersection for  Citizen-Centric Governance
45.    Core Principles for Making Governance Citizen Centric

Books and references

Avasthi, Amreshwar and Maheshwari, Shriram, (1996), Public Administration, Lakshmi      Narain Agarwal, Agra-3

Chandler, J.A. (1996). Local Government Today, Manchester University Press, Manchester, and New York

L. D. White (1926), Introduction to the Study of Public Administration, MacMillan          Company, New York

Maheshwari, S. R. (2000). Indian Administration, Orient Longman, Hyderabad

Maheshwari, S.R. (1984) Local Government in India, Lakshmi Narain Aggarwal, Agra

Muttalib M. A. and Khan Mohd. Akbar Ali (1983). Theory of Local Government, Sterling Publishers Private Limited, New Delhi, Banglore and Jullundur

 Robertson (2002). The Role of Participation and Partnerships in Decentralised Governance: A Brief Synthesis of Policy Lessons and Recommendations of Nine Case Studies on Service Delivery for the Poor, 2002

Second Administrative Reforms Commission Tenth Report on ‘Refurbishing of Personnel Administration - Scaling New Heights’, November 2008

Second Administrative Reforms Commission, First Report on Right to Information: Master Key to Good Governance, June 2006

 Second ARC Eleventh Report on ‘Promoting e-Governance: the Smart Way forward, December 2006

Siwach, Rajkumar, Soochna Ka adhikar Adhiniyam,2005 aur Pardarshu Shasan Tanter, Central Law Publications, Allahabad, 2010

The Indian Journal of Public Administration, Special Number on Towards Good Governance, Volume XLIV, No. 3, July-September, 1999

The Indian Journal of Public Administration, Special Number on, Citizen and Administration, Part 1 and 2, Volume XXI, No. 3, 1975

The Indian Journal of Public Administration, Special Number on, Right to Information: Present Status and Issues, Volume LV, No. 3, July-September, 2009

Thomas Raleigh (1886: 158-160), Elementary politics, Oxford University Press Warehouse, London

World Bank Reports for the years of 1989, 1992, 1994 and 2017




Instructor bio

Prof. Rajkumar Siwach

Chaudhary Devi Lal University, Sirsa Haryana

 Professor Rajkumar Siwach                                              Website: cdlu.ac.in

             Dept. of Public Administration                                             rksiwach@cdlu.ac.in

Ch. Devi Lal University, Sirsa                                            rajkumarsiwach@gmail.com

Haryana-125055                                                                     profrajkumarsiwach@gmail.com

Ph. 91-9416022116                                                                Twitter @kumarsiwach




·        Topped M.A., Public Administration, K.U., Kurukshetra, 1993

·      Awarded JRF and URS for Ph. D.

·      Award by V.C., K.U. Kurukshetra, 2004  for  enabling NSS volunteer’s participation in Republic Day Parade

·      Award by Vice- President of India in 2005  for Annual Essay Competition, IIPA, New Delhi

·      Case Study Award , 2009 by  IIPA, New Delhi

·      IRDP Award, 2018 for Teaching, Research and Publications

·      Appreciation by District Administration, Karnal for popularizing Literacy, Sanitation and Poverty Alleviation Programs.

·      Appreciation by NGOs of Karnal for popularizing Literacy, Sanitation and Poverty Alleviation Programs.

·      Former Vice President, NEPASI (New Public Administration Society of India)

·      25 Years Teaching Experience

·      Supervised: 09 Ph. D and 16 M.Phil. scholars

·      Administrative Positions held in parent university:

·      Registrar

·      OSD to Vice Chancellor

·      Chief Warden

·      Vigilance Officer

·      Academic Positions held  in parent university:

·      Dean Academic Affairs

·      Dean, Faculty of Social Sciences

·       Dean, Faculty of Education

·      Dean, Faculty of Engineering & Technology

·      Chairperson, Dept. of Public Administration; Ex-officio Chairperson of the Departments of Education;  History and Archaeology ;  Geography and   Music and Dance

·       Member, University Court; Executive Council and  Academic Council

·      Chairperson, P.G. Board of Studies & Research in Public Administration, Psychology  and  Political Science

·      Chairperson, U.G. Board Studies in Public Administration, Political Science, History, Defence & Strategic Studies, Geography, Psychology, Sociology and  Music and Dance

·      Member, P. G.  Board of Studies & Research in Public Administration

·      Registrar of copyrights, Govt. of India, registered literary work on ‘Sunset Governance’

·      Completed Research Projects:

o   UGC sponsored Major Research Project on Khap Panchayats

o    Joint Research Project on Poverty Alleviation in Rural Areas, sponsored by ICSSR, New Delhi and NIHSS, South Africa.

·      Published Work:

o   Authored Two Books: ‘Voluntary Organisations and Social Welfare’ ‘SoochnakaAdhikarAdhiniyam 2005 AurPardarshiShasnTantra’    

o   Co-authored Two Books: ‘E-Governance: Initiatives and Challenges’, and  VridhKalyanPrashasan: EkAdayayan

o   39 papers in Journals; 13 chapters in  Books; 07 papers in Conference Proceedings; 07 papers in Magazines; 06 Lessons for Distance Education; 14 papers in Newspapers and 18 reviews in Newspapers  

·      Organized Six national Seminars and Workshops and five university level academic events   

·      Attended  91 National and International Seminars/ Conferences, Workshops, Symposia;  02 webinars and  08 Consultations, Debates, Discussions, Panel discussions and Round Tables

·      Invited Talks/  Panelist/ Chief Guest: 56

·      Association with six Professional Associations:

·      Examiner: Union Public Service Commission (UPSC), New Delhi, Masters Dissertation and Ph.D. Thesis , University of Fort Hare, South Africa and Doctorate, University of Pretoria, South Africa, Ph. D. Theses of Kakatiya University, Warangal, Maharaja Ganga Singh University, Bikaner, Andhra University, Visakhapatnam, University of Lucknow, Vikaram University, Ujjain, University of HyderabadJamia Millia Islamia University, Adamas University, IIS University, Jaipur and Research projects, ICSSR, New Delhi.

·      Assisted to prepare Plan, Policy and Vision Documents: Sansad Aadrash Gram Yojna (SAGY), New Education Policy 2015’, Administrative Reforms in Haryana, Haryana Governance Reforms Authority and ‘Vision Plan/Work Plan of University’.

·       Refresher Courses:03

·      Orientation Courses:02

·      Examiners and paper setters of various universities for PG examinations

·      Reviewing and Editing: Government Information Quarterly; Chief Editor, Eclectic Explorations, a Research Journal of Ch. Devi Lal University, Sirsa;  Member, Editorial Board, Eclectic Explorations; Member, Editorial Board, Journal of US- China Public Administration, David Publishing Company, El Monte, CA 91731, USA; Member, Editorial Board, Reflections in Education- A multi – disciplinary Journal, MM College of Education, Fatehabad and Member, Advisory Board, Poorva Mimansa- a bi-annual multi-disciplinary research journal, ISSN 0976-0237,   SD College (Lahore), Ambala.

·      Contribution in Corporate Life: Convenor/Members of various committees constituted to address the matters relating to administration, academics, admission, examination, finance, personnel and research, sports, culture, youth affairs, inspection of affiliated colleges, policy, vision and reforms

Course certificate

The course is free to learn. Interested Learners can enroll and learn the course for free. If You wish to get certified on this course you must register and write the proctored exam after payment of exam fee. The exam is conducted by National Testing Agency (NTA) in various exam centres across India. Average assignment score = 25%, Exam score = 75% of the proctored certification exam score out of 100, Final score = Average assignment score + Exam score

You will be eligible for a certificate only if average assignment score >=10/25 and exam score >= 30/75. If one of the 2 criteria is not met, you will not get the certificate even if the Final score >= 40/100. Exam pattern: Computer Based Test (CBT) 50 MCQs

Certificate will have your name, photograph and the score in the final exam with the breakup. It will be e-verifiable at nptel.ac.in/noc. Only the e-certificate will be made available. Hard copies will not be dispatched.

Once again, thanks for your interest in our online courses and certification. Happy learning.

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