Communication and Business Correspondence

By Bageshree Deo   |   Savitribai Phule Pune University
Learners enrolled: 2421

We all are aware that Communication begins at the birth of any living being. It is an important proof of one’s existence. All animal species have a system of communication, but humans are the only species capable of verbal language. Communication has evolved greatly to what we are witnessing today in the form of internet, cellphones and social networking sites. Communication has acquired an important status in business and trade too, in the form of Business Communication. When you study this course, you will understand the basic principles to be followed for efficient communication, how to write effective and positive business letters in a clear and compact way, use of correct business language, avoiding ambiguous statements so that the goal of communication is achieved. 
This course is taught through -

  • Audio and Video lectures
  • Website Links are given by the course experts
  • Reference books are suggested by course experts

Students will be provided with a weekly schedule. After completion of every module, students will be assessed through MCQs, and certain Assignments. After completion of the whole course, students must clear the final exam to be entitled for the Certificate.

Course Status : Completed
Course Type : Core
Duration : 12 weeks
Category :
  • Commerce
Credit Points : 3
Level : Undergraduate
Start Date : 30 Jan 2023
End Date : 30 Apr 2023
Enrollment Ends : 15 Mar 2023
Exam Date :

Page Visits

Course layout

Week 01 : Introduction to Communication
Week 02 : Types of Office Communication
Week 03 : Business Correspondence
Week 04 : Business Correspondence
Week 05 : Business Letters
Week 06 : Business Letters
Week 07 : Business Letters
Week 08 : Business Letters
Week 09 : Office Meetings
Week 10 : E-Communication

Books and references

  • Bovee, C. V., & Thill, J. V. (2013). Business Communication Essentials 6th edition. Prentice Hall.
  • Business Communication, By Suchi Agarwal, Authorspress
  • Company Secretarial   Practice, Kitab Mahal , 2005 by S.J.Sherekar and J.K.Mitta
  • Business Communication by Homal Pradhan & N.S. Pradhan; Himalaya Publishing House.
  • Essentials of Business Communication Skills. (1st ed.)by Ghanekar, Anjali. (2007)- Everest Publishing House, Pune
  • Elements of company law by N. D.Kapoor, Sultan Chand and sons 28th ed. 2008
  • Business Communication – R.K. Madhukar (Vikas Publishing Company – Second Edition)

  • http://www.wanterfall.com/Downloads/Communication.pdf
  • http://shodhganga.inflibnet.ac.in/bitstream/0603/49602/8/08_chepter%201.pdf
  • http://nptel.ac.in/courses/110105034/SM_Web/NPTEL%20Module%204-lec-19.pdf
  • http://www.srmuniv.ac.in/sites/default/files/files/BUSINESS%20COMMUNICATION.pdf
  • http://www.pondiuni.edu.in/storage/dde/downloads/markiv_asp.pdf
  • https://www.iitgn.ac.in/RTI/RTI-Guidelines.pdf

Instructor bio

Bageshree Deo

Savitribai Phule Pune University

  • Postgraduate in Computer Management and Computer Application
  • Currently working as BBA(CA), BBA, BBA(IB) faculty at Brihan Maharashtra College of Commerce, Pune
  • Recorded educational lectures of EMMRC (Educational Multimedia Research Center) at Savitribai Phule  Pune University
  • Co-ordinating the MOOC lectures of MHRD, Government of India
  • Presented a paper titled ‘E-Governance and E-Commerce’ at the International Conference on “Internationalisation of Commerce and Management Education” at BMCC
  • Presented a paper titled “Data Mining and Data Warehousing“ at the National Level Conference on Advancements in IT and Management at MIT, Alandi Pune
  • Presented a paper titled “Cyber Security” at the National Level Seminar at the Arihant College of Arts, Commerce and Science, Pune
  • Presented a paper titled “Technology Management for Business Enhancement” at the International Research Conference at Kohinoor Business School and Center for Management Research, Khandala

Course certificate

Dear Learners,
For getting the certificate and credits, you are required to attempt a minimum of 5 weekly assessments and appear for the end course proctored examination in person. The announcement of the proctored examination will be done separately in due course of time.

The Swayam Board considers marks for best of 5 assessments. You have to secure a minimum of 40% marks average in all the assessments to be eligible for the end course proctored examination. 

The exam is optional for a fee of Rs 1000/- (Rupees one thousand only). Announcement will be made when the registration form is open for registrations.

Average assignment score = 30% of average of best 5 assessments out of the total assessments given in the course.
Exam score = 70% of the proctored certification exam score out of 100

Final score = Average assignment score + Exam score

YOU WILL BE ELIGIBLE FOR A CERTIFICATE ONLY IF AVERAGE ASSIGNMENT SCORE >=12/30 AND EXAM SCORE >= 28/70. If one of the 2 criteria is not met, you will not get the certificate even if the Final score >= 40/100.

Note: Only the e-certificate will be made available. Hard copies will not be dispatched.

Happy learning.

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