Negotiation and Conflict Management

By Dr. Sachin Surve   |   Savitribai Phule Pune University
Learners enrolled: 1013
Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument and dispute. Negotiation skills are qualities that:
  • Allow two or more parties to reach a compromise
  • These are often soft skills and include abilities such as communication, persuasion, planning, strategizing & cooperating
  • Understanding these skills is the first step to becoming a stronger negotiator
  • In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organization they represent)
  • However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcome
Negotiation has to go through many steps. Though it seems a simple process but it includes following stages:
  1. Preparation
  2. Discussion
  3. Clarification of goals
  4. Negotiate towards a Win-Win outcome
  5. Agreement
  6. Implementation of a course of action
To resolve any problem one needs to follow the negotiation process. Negotiation is used in various situations .The following are a few of them.
  • BATNA- (The best alternative to a negotiated agreement)
  • Business Negotiations
  • Conflict Resolution
  • Crisis Negotiations
  • Dealing with Difficult People
  • Deal making
  • Dispute Resolution
  • International Negotiation
  • Leadership Skills
  • Mediation
  • Negotiation Skills
  • Negotiation Training
  • Salary Negotiations
  • Teaching Negotiation
  • Win-Win Negotiations
The above situation shows that negotiation is a part and parcel of our life. It’s an inevitable part of our personal and professional life.
Course Status : Completed
Course Type : Core
Duration : 8 weeks
Category :
  • Humanities and Social Sciences
Credit Points : 2
Level : Undergraduate
Start Date : 30 Jan 2023
End Date : 30 Apr 2023
Enrollment Ends : 15 Mar 2023
Exam Date :

Page Visits

Course layout

Week 1: Negotiation in Day to Day Life
Week 2: Negotiation in Professional Settings
Week 3: Negotiation in Legal Setting & Politics
Week 4: Negotiation for Leaders & Public Administrator 
Week 5: Conflict and Negotiation
Week 6: Distributive and Integrative Bargaining, Cross Cultural Perspectives of Negotiation

Books and references

  • https://www.skillsyouneed.com/ips/negotiation.html
  • https://www.pon.harvard.edu/tag/importance-of-negotiation/
  • https://www.shapironegotiations.com/how-conflict-resolution-and-negotiation-strategies-work-together/ 

Instructor bio

Dr. Sachin Surve

Savitribai Phule Pune University
An ideal combination of people’s person and a good administrator, Dr Sachin Surve is currently working as a Coordinator, Faculty Development Centre, UGC-Human Resource Development Centre, Savitribai Phule Pune University, Pune. He is a renowned, certified Soft Skill Trainer from Department of Personnel Training, Government of India. Gaining the masters and Ph.D. degree in Human Resource Management made him develop participative leadership at his workplace. His innovative and enthusiastic nature leads him to Co-coordinate, design and deliver sessions on online Refresher Course on Leadership and Governance in higher education under ARPIT program of SWAYAM for MHRD. He is the Pioneer of professional Development Program for non-teaching staff of universities and their affiliated colleges and institutes. The recipient of Chairman’s Award for Best Team Mate from corporate world tries to inculcate the corporate culture in academics through different activities like conducting Soft skills trainings, consulting well-known institutions and departments of various Universities as well as writing about the reforms. He has undertaken and successfully completed Herculean task of doing Training Need Analysis for Pune Municipal corporation and KBC North Maharashtra University, Jalgaon, which was well appreciated. He strives to bring changes in the system, in the mindset and overall behavior of the people in the society.

Course certificate

Dear Learners,
For getting the certificate and credits, you are required to attempt a minimum of 5 weekly assessments and appear for the end course proctored examination in person. The announcement of the proctored examination will be done separately in due course of time.

The Swayam Board considers marks for best of 5 assessments. You have to secure a minimum of 40% marks average in all the assessments to be eligible for the end course proctored examination. 

The exam is optional for a fee of Rs 1000/- (Rupees one thousand only). Announcement will be made when the registration form is open for registrations.

Average assignment score = 30% of average of best 5 assessments out of the total assessments given in the course.
Exam score = 70% of the proctored certification exam score out of 100

Final score = Average assignment score + Exam score

YOU WILL BE ELIGIBLE FOR A CERTIFICATE ONLY IF AVERAGE ASSIGNMENT SCORE >=12/30 AND EXAM SCORE >= 28/70. If one of the 2 criteria is not met, you will not get the certificate even if the Final score >= 40/100.

Note: Only the e-certificate will be made available. Hard copies will not be dispatched.

Happy learning.

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