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Communication and Business Correspondence

By Bageshree Deo   |   Savitribai Phule Pune University
Learners enrolled: 54

We all are aware that Communication begins at the birth of any living being. It is an important proof of one’s existence. All animal species have a system of communication, but humans are the only species capable of verbal language. Communication has evolved greatly to what we are witnessing today in the form of internet, cellphones and social networking sites. Communication has acquired an important status in business and trade too, in the form of Business Communication. When you study this course, you will understand the basic principles to be followed for efficient communication, how to write effective and positive business letters in a clear and compact way, use of correct business language, avoiding ambiguous statements so that the goal of communication is achieved. 
This course is taught through -

  • Audio and Video lectures
  • Website Links are given by the course experts
  • Reference books are suggested by course experts

Students will be provided with a weekly schedule. After completion of every module, students will be assessed through MCQs, and certain Assignments. After completion of the whole course, students must clear the final exam to be entitled for the Certificate.


Summary
Course Status : Upcoming
Course Type : Core
Language for course content : English
Duration : 10 weeks
Category :
  • Commerce
Credit Points : 3
Level : Undergraduate
Start Date : 14 Jul 2025
End Date : 31 Oct 2025
Enrollment Ends : 31 Aug 2025
Exam Date :
NCrF Level   : 5.5
Industry Details : Education and Training Sector

Page Visits



Course layout

Week 01 : Introduction to Communication
Week 02 : Types of Office Communication
Week 03 : Business Correspondence
Week 04 : Business Correspondence
Week 05 : Business Letters
Week 06 : Business Letters
Week 07 : Business Letters
Week 08 : Business Letters
Week 09 : Office Meetings
Week 10 : E-Communication

Books and references

References:
  • Bovee, C. V., & Thill, J. V. (2013). Business Communication Essentials 6th edition. Prentice Hall.
  • Business Communication, By Suchi Agarwal, Authorspress
  • Company Secretarial   Practice, Kitab Mahal , 2005 by S.J.Sherekar and J.K.Mitta
  • Business Communication by Homal Pradhan & N.S. Pradhan; Himalaya Publishing House.
  • Essentials of Business Communication Skills. (1st ed.)by Ghanekar, Anjali. (2007)- Everest Publishing House, Pune
  • Elements of company law by N. D.Kapoor, Sultan Chand and sons 28th ed. 2008
  • Business Communication – R.K. Madhukar (Vikas Publishing Company – Second Edition)

Weblinks: 
  • http://www.wanterfall.com/Downloads/Communication.pdf
  • http://shodhganga.inflibnet.ac.in/bitstream/0603/49602/8/08_chepter%201.pdf
  • http://nptel.ac.in/courses/110105034/SM_Web/NPTEL%20Module%204-lec-19.pdf
  • http://www.srmuniv.ac.in/sites/default/files/files/BUSINESS%20COMMUNICATION.pdf
  • http://www.pondiuni.edu.in/storage/dde/downloads/markiv_asp.pdf
  • https://www.iitgn.ac.in/RTI/RTI-Guidelines.pdf

Instructor bio

Bageshree Deo

Savitribai Phule Pune University

  • Postgraduate in Computer Management and Computer Application
  • Currently working as BBA(CA), BBA, BBA(IB) faculty at Brihan Maharashtra College of Commerce, Pune
  • Recorded educational lectures of EMMRC (Educational Multimedia Research Center) at Savitribai Phule  Pune University
  • Co-ordinating the MOOC lectures of MHRD, Government of India
  • Presented a paper titled ‘E-Governance and E-Commerce’ at the International Conference on “Internationalisation of Commerce and Management Education” at BMCC
  • Presented a paper titled “Data Mining and Data Warehousing“ at the National Level Conference on Advancements in IT and Management at MIT, Alandi Pune
  • Presented a paper titled “Cyber Security” at the National Level Seminar at the Arihant College of Arts, Commerce and Science, Pune
  • Presented a paper titled “Technology Management for Business Enhancement” at the International Research Conference at Kohinoor Business School and Center for Management Research, Khandala

Course certificate

- Internal Assessment - Weekly assessments released in the course shall be considered for Internal Marks and will carry 30% for the Overall Result. Out of all weekly assignments, the best/top five scores will be considered for the final Internal Assessment marks.

- End-term Assessment - The final exam shall be conducted by NTA, and will carry 70% for the overall Result.

- All students who obtain 40% marks in the internal assessment and 40% marks in the end-term proctored exam separately will be eligible for the SWAYAM Credit Certificate.



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