Negotiation and Conflict Management

By Dr. Sachin Surve | Savitribai Phule Pune University, Pune

Learners enrolled: 333

Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument and dispute.

Negotiation skills are qualities that:

- Allow two or more parties to reach a compromise.

- These are often soft skills and include abilities such as communication, persuasion, planning, strategizing and cooperating.

- Understanding these skills is the first step to becoming a stronger negotiator.

- In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organization they represent).

- However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcome.

Negotiation has to go through many steps, though it seems a simple process but it includes many stages.

Summary

Course Status :	Upcoming
Course Type :	Core
Language for course content :	English
Duration :	12 weeks
Category :	Humanities and Social Sciences
Credit Points :	4
Level :	Undergraduate
Start Date :	14 Jul 2025
End Date :	31 Oct 2025
Enrollment Ends :	31 Aug 2025
Exam Date :	14 Dec 2025 IST
NCrF Level	6.0
Industry Details :	Education, Training and Research Sector
Exam Shift: :	I

Note: This exam date is subject to change based on seat availability. You can check final exam date on your hall ticket.

Page Visits

Course layout

Week 01 - Negotiation in day to day life

Week 02 - Negotiation in Professional Settings

Week 03 - Negotiation as Dispute Resolution, Politics and Negotiation, Panel Discussion

Week 04 - Negotiation for Leaders & Public Administrator

Week 05 - Conflicts and negotiations and What is conflict?

Week 06 - Interview and Panel Discussions, Distributive and Integrative Bargaining

Week 07 - Negotiation Vs other social interactions

Week 08 - Role of Effective Communication

Week 09 - Conflict Management Skills

Week 10 - Problem Solving

Week 11 - Negotiation & Conflict Management

Books and references

📚 Core Reference Books on Negotiation

1. “Getting to Yes: Negotiating Agreement Without Giving In” By Roger Fisher, William Ury

2. “Difficult Conversations: How to Discuss What Matters Most” By Douglas Stone, Bruce Patton, and Sheila Heen

3. “Getting Past No: Negotiating with Difficult People” By William Ury

4. “The Art and Science of Negotiation” By Howard Raiffa

5. “Negotiation Genius” By Deepak Malhotra and Max Bazerman

📘 Conflict Management and Resolution

6. “The Mediation Process: Practical Strategies for Resolving Conflict” By Christopher W. Moore

7. “Managing Conflict Through Communication” By Dudley D. Cahn and Ruth Anna Abigail

8. “Working Through Conflict: Strategies for Relationships, Groups, and Organizations” By Joseph P. Folger, Marshall Scott Poole, and Randall K. Stutman

9. “The Dynamics of Conflict: A Guide to Engagement and Intervention” By Bernard Mayer

10. “Conflict Management: A Practical Guide to Developing Negotiation Strategies” By Barbara A. Budjac Corvette

📗 Specialized and Advanced Texts

11. “Beyond Reason: Using Emotions as You Negotiate” By Roger Fisher and Daniel Shapiro

12. “The Handbook of Conflict Resolution: Theory and Practice” Edited by Peter T. Coleman, Morton Deutsch, and Eric marcus.

13. “International Negotiation: Analysis, Approaches, Issues” By Victor A. Karmenyuk

14. “Negotiating Rationally” By Max H. Bazerman and Margaret A. Neale

15. “Essentials of Negotiation” By Roy Lewicki, David Saunders, and Bruce Barry

16. “Interpersonal Conflict” By William W. Wilmot and Joyce L. Hocker

Instructor bio

Dr. Sachin Surve

Savitribai Phule Pune University, Pune

An ideal combination of people’s person and a good administrator, Dr Sachin Surve is currently working as a Coordinator, Faculty Development Centre, UGC-Human Resource Development Centre, Savitribai Phule Pune University, Pune. He is a renowned, certified Soft Skill Trainer from Department of Personnel Training, Government of India. Gaining the masters and Ph.D. degree in Human Resource Management made him develop participative leadership at his workplace. His innovative and enthusiastic nature leads him to Co-coordinate, design and deliver sessions on online Refresher Course on Leadership and Governance in higher education under ARPIT program of SWAYAM for MHRD. He is the Pioneer of professional Development Program for non-teaching staff of universities and their affiliated colleges and institutes. The recipient of Chairman’s Award for Best Team Mate from corporate world tries to inculcate the corporate culture in academics through different activities like conducting Soft skills trainings, consulting well-known institutions and departments of various Universities as well as writing about the reforms. He has undertaken and successfully completed Herculean task of doing Training Need Analysis for Pune Municipal corporation and KBC North Maharashtra University, Jalgaon, which was well appreciated. He strives to bring changes in the system, in the mindset and overall behavior of the people in the society.

Course certificate

Dear Students,

Please take note of the following eligibility criteria if you are pursuing this course for certification or credit transfer:

For SWAYAM Exam (conducted by NTA): A minimum of 40% Marks in Internal Assessments is required to be eligible for the SWAYAM Certificate. The Best/Top five scores from the weekly assignments will be considered while calculating your final internal assessment marks.

For University-Conducted Exam: You must complete at least 75% of the Internal Assessments to qualify for the university’s end-term examination.

Thank you.

SWAYAM Helpline / Support