Operations Management

By Mahadevan B | Indian Institute of Management Bangalore

Learners enrolled: 3024

Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand?

In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in.

Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain.

You will understand how operations in an organization are configured and factors that can potentially drive the complexity of managing such operations. We will also introduce concepts like estimating capacity, identifying bottlenecks, and de-bottlenecking.

Throughout the course, you will join us in discussions on productivity improvement methods, development of quality assurance systems and configuration of supply chains.

The course will equip you with the right tools, techniques and skills to estimate, compute, analyze and configure key elements of operations management.

What you'll learn

Identify an operations system with some known standard configurations
Assess the complexity of an operations system
Compute cycle times for operations and estimate capacity of the system
Understand the various components of a supply chain and the need to configure them appropriately
Identify methods for reducing bullwhip effect in supply chains
Understand and relate the concept of Lean Management to one’s own business situation
Initiate process & productivity improvement using NVA Analysis
Use specific tools and techniques to analyze quality problems
Monitor a process using control charts

Summary

Course Status :	Completed
Course Type :	Core
Language for course content :	English
Duration :	6 weeks
Category :	Management Studies
Credit Points :	2
Level :	Postgraduate
Start Date :	15 Jul 2019
End Date :	01 Nov 2019
Exam Date :	09 Nov 2019 IST

Note: This exam date is subject to change based on seat availability. You can check final exam date on your hall ticket.

Page Visits

Course layout

Week 1 : Understanding Operations

Introduction
Operations in an Organization
Alternative Configurations in Operations
Performance Measures in Operations
Week 1 Wrap-Up

Week 2 : Analyzing Capacity in Operations

Introduction
The Notion of Capacity in Organizations
Process Design and Capacity Analysis
Capacity Estimation and De-bottlenecking
Other Issues in Capacity Planning Edit
Week 2 Wrap-Up

Week 3 : Supply Chain in Operations

Introduction
Supply Chain Management: Components
Design of an Appropriate Supply Chain
Issues in Inventory Planning
Reverse Supply Chain
Week 3 Wrap-Up

Week 4 : Productivity Improvement in Operations

Introduction
Productivity Paradox in Organizations
Productivity Management: Philosophy, Tools & Techniques
Tools for Sustaining Productivity Improvements
Challenges in Lean Management
Week 4 Wrap-Up

Week 5 : Assuring Quality in Operations

Introduction
Six Sigma Quality in Organizations
Total Quality Management: Philosophy, Tools & Techniques
Statistical Process Control
Establishing Quality in Service Organizations
Week 5 Wrap-up

Books and references

Operations Management: Theory and Practice, Third Edition by Prof B Mahadevan, Pearson Publications.

Instructor bio

Mahadevan B

Professor

Production & Operations Management

Indian Institute of Management Bangalore

B. Mahadevan is a professor of Operations Management at the Indian Institute of Management Bangalore, where he has been teaching since 1992. Professor Mahadevan has more than 23 years of wide-ranging experience in teaching, research, consulting, and academic administration at IIM Bangalore and other reputed institutions such as IIT Delhi and XLRI, Jamshedpur. He was a visiting scholar at the Amos Tuck School of Business Administration, Dartmouth College, New Hampshire, in 1999–2000. He was also a retainer consultant to Deloitte Consulting LLP, USA, in 2001–2002. He was earlier Chief Editor of the IIMB Management Review.

Professor Mahadevan’s research interests include researching the possibility of using ancient Indian wisdom to address contemporary concerns, spirituality in the work place, and management paradigms from Bhagavad Gita. In the traditional areas of management, the research interests include design of service systems in customer co-creation of value and order allocation issues in electronic markets.

Professor Mahadevan was a member of the Central Sanskrit Board, an advisory body to the Ministry of HRD, Department of Education on all Sanskrit policy issues in the country.