Operations Management

By Mahadevan B   |   Indian Institute of Management Bangalore
Learners enrolled: 3024
Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand?
In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in.
Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain.
You will understand how operations in an organization are configured and factors that can potentially drive the complexity of managing such operations. We will also introduce concepts like estimating capacity, identifying bottlenecks, and de-bottlenecking.
Throughout the course, you will join us in discussions on productivity improvement methods, development of quality assurance systems and configuration of supply chains.
The course will equip you with the right tools, techniques and skills to estimate, compute, analyze and configure key elements of operations management.

What you'll learn
  • Identify an operations system with some known standard configurations
  • Assess the complexity of an operations system
  • Compute cycle times for operations and estimate capacity of the system
  • Understand the various components of a supply chain and the need to configure them appropriately
  • Identify methods for reducing bullwhip effect in supply chains
  • Understand and relate the concept of Lean Management to one’s own business situation
  • Initiate process & productivity improvement using NVA Analysis
  • Use specific tools and techniques to analyze quality problems
  • Monitor a process using control charts

Course Status : Completed
Course Type : Core
Duration : 6 weeks
Start Date : 15 Jul 2019
End Date : 01 Nov 2019
Exam Date : 09 Nov 2019
Category :
  • Management Studies
Level : Postgraduate

Course layout

Week 1 : Understanding Operations
  • Introduction
  • Operations in an Organization  
  • Alternative Configurations in Operations
  • Performance Measures in Operations
  • Week 1 Wrap-Up

Week 2 : Analyzing Capacity in Operations
  • Introduction
  • The Notion of Capacity in Organizations
  • Process Design and Capacity Analysis
  • Capacity Estimation and De-bottlenecking
  • Other Issues in Capacity Planning  Edit
  • Week 2 Wrap-Up

Week 3 : Supply Chain in Operations
  • Introduction
  • Supply Chain Management: Components
  • Design of an Appropriate Supply Chain
  • Issues in Inventory Planning
  • Reverse Supply Chain
  • Week 3 Wrap-Up

Week 4 : Productivity Improvement in Operations
  • Introduction
  • Productivity Paradox in Organizations
  • Productivity Management: Philosophy, Tools & Techniques
  • Tools for Sustaining Productivity Improvements
  • Challenges in Lean Management
  • Week 4 Wrap-Up
Week 5 : Assuring Quality in Operations
  • Introduction
  • Six Sigma Quality in Organizations
  • Total Quality Management: Philosophy, Tools & Techniques
  • Statistical Process Control
  • Establishing Quality in Service Organizations
  • Week 5 Wrap-up

Books and references

  • Operations Management: Theory and Practice, Third Edition by Prof B Mahadevan, Pearson Publications. 

Instructor bio

Mahadevan B
Production & Operations Management
Indian Institute of Management Bangalore

B. Mahadevan is a professor of Operations Management at the Indian Institute of Management Bangalore, where he has been teaching since 1992. Professor Mahadevan has more than 23 years of wide-ranging experience in teaching, research, consulting, and academic administration at IIM Bangalore and other reputed institutions such as IIT Delhi and XLRI, Jamshedpur. He was a visiting scholar at the Amos Tuck School of Business Administration, Dartmouth College, New Hampshire, in 1999–2000. He was also a retainer consultant to Deloitte Consulting LLP, USA, in 2001–2002. He was earlier Chief Editor of the IIMB Management Review.
Professor Mahadevan’s research interests include researching the possibility of using ancient Indian wisdom to address contemporary concerns, spirituality in the work place, and management paradigms from Bhagavad Gita. In the traditional areas of management, the research interests include design of service systems in customer co-creation of value and order allocation issues in electronic markets.
Professor Mahadevan was a member of the Central Sanskrit Board, an advisory body to the Ministry of HRD, Department of Education on all Sanskrit policy issues in the country. 

Course certificate

25% internal assessment and 75% Final Exam

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