Operations Management

By Prof. B. Mahadevan | Indian Institute of Management Bangalore (IIMB)

Learners enrolled: 3240

Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand?

In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in.

Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain.

You will understand how operations in an organization are configured and factors that can potentially drive the complexity of managing such operations. We will also introduce concepts like estimating capacity, identifying bottlenecks, and de-bottlenecking.

Throughout the course, you will join us in discussions on productivity improvement methods, development of quality assurance systems and configuration of supply chains.

The course will equip you with the right tools, techniques and skills to estimate, compute, analyze and configure key elements of operations management.

What you'll learn

Identify an operations system with some known standard configurations
Assess the complexity of an operations system
Compute cycle times for operations and estimate capacity of the system
Understand the various components of a supply chain and the need to configure them appropriately
Identify methods for reducing bullwhip effect in supply chains
Understand and relate the concept of Lean Management to one’s own business situation
Initiate process & productivity improvement using NVA Analysis
Use specific tools and techniques to analyze quality problems
Monitor a process using control charts

Summary

Course Status :	Completed
Course Type :	Core
Language for course content :	English
Duration :	6 weeks
Category :	Management Studies
Credit Points :	2
Level :	Postgraduate
Start Date :	31 Jan 2020
End Date :	30 Apr 2020
Enrollment Ends :	08 Mar 2020
Exam Date :	09 May 2020 IST

Note: This exam date is subject to change based on seat availability. You can check final exam date on your hall ticket.

Page Visits

Course layout

Week 1 : Understanding Operations

Introduction
Operations in an Organization
Alternative Configurations in Operations
Performance Measures in Operations
Week 1 Wrap-Up

Week 2 : Analyzing Capacity in Operations

Introduction
The Notion of Capacity in Organizations
Process Design and Capacity Analysis
Capacity Estimation and De-bottlenecking
Other Issues in Capacity Planning Edit
Week 2 Wrap-Up

Week 3 : Supply Chain in Operations

Introduction
Supply Chain Management: Components
Design of an Appropriate Supply Chain
Issues in Inventory Planning
Reverse Supply Chain
Week 3 Wrap-Up

Week 4 : Productivity Improvement in Operations

Introduction
Productivity Paradox in Organizations
Productivity Management: Philosophy, Tools & Techniques
Tools for Sustaining Productivity Improvements
Challenges in Lean Management
Week 4 Wrap-Up

Week 5 : Assuring Quality in Operations

Introduction
Six Sigma Quality in Organizations
Total Quality Management: Philosophy, Tools & Techniques
Statistical Process Control
Establishing Quality in Service Organizations
Week 5 Wrap-up

Books and references

Operations Management: Theory and Practice, Third Edition by Prof B Mahadevan, Pearson Publications.

Instructor bio

Prof. B. Mahadevan

Indian Institute of Management Bangalore (IIMB)

B. MAHADEVAN, PhD (IIT Madras), is a Professor at IIM Bangalore. As founding Vice-Chancellor of Chinmaya Vishwa Vidyapeeth (University for Sanskrit and Indic Tradition), he created a new generation of academic programs in the higher education space that seamlessly blends Ancient Indian Knowledge traditions with Contemporary Knowledge Systems.

Course certificate

Type of exam: Computer based exam

You will have to appear at the allotted exam centre and produce your Hall ticket and Government Photo Identification Card (Example: Driving License, Passport, PAN card, Voter ID, Aadhaar-ID with your Name, date of birth, photograph and signature) for verification and take the exam in person. You can find the final allotted exam centre details in the hall ticket.

The questions will be on the computer and the answers will have to be entered on the computer; type of questions may include multiple choice questions, fill in the blanks etc.

FINAL CERTIFICATE:

Weightage: 25% weigtage for weekly assignment + 75% weigtage for final exam.

Passing Marks: You will be Eligible for Certificate Only if you score minimum 40% Weekly Assessment and min 40% in Final Exam. If you score less than 40% in either weekly assessments (avg) or in final exam, you will not receive the certificate.

The final score will determine if you will/will not receive a certificate.

1. Final score < 40%: NO certificate.

2. Final score between 40% -49.99%: Grade D.

3. Final score between 50% -59.99%: Grade C.

4. Final score between 60% -84.99%: Grade B

5. Final score of 85% and above: Grade A