Operations Management

By B Mahadevan   |   Indian Institute of Management Bangalore (IIMB)
Learners enrolled: 2288
Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand?
In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in.
Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain.
You will understand how operations in an organization are configured and factors that can potentially drive the complexity of managing such operations. We will also introduce concepts like estimating capacity, identifying bottlenecks, and de-bottlenecking.
Throughout the course, you will join us in discussions on productivity improvement methods, development of quality assurance systems and configuration of supply chains.
The course will equip you with the right tools, techniques and skills to estimate, compute, analyze and configure key elements of operations management.

What you'll learn
  • Identify an operations system with some known standard configurations
  • Assess the complexity of an operations system
  • Compute cycle times for operations and estimate capacity of the system
  • Understand the various components of a supply chain and the need to configure them appropriately
  • Identify methods for reducing bullwhip effect in supply chains
  • Understand and relate the concept of Lean Management to one’s own business situation
  • Initiate process & productivity improvement using NVA Analysis
  • Use specific tools and techniques to analyze quality problems
  • Monitor a process using control charts

Course Status : Completed
Course Type : Core
Duration : 6 weeks
Start Date : 31 Jan 2021
End Date : 30 Apr 2021
Exam Date :
Enrollment Ends : 28 Feb 2021
Category :
  • Management Studies
Credit Points : 2
Level : Postgraduate

Page Visits

Course layout

Week 1 : Understanding Operations
  • Introduction
  • Operations in an Organization  
  • Alternative Configurations in Operations
  • Performance Measures in Operations
  • Week 1 Wrap-Up

Week 2 : Analyzing Capacity in Operations
  • Introduction
  • The Notion of Capacity in Organizations
  • Process Design and Capacity Analysis
  • Capacity Estimation and De-bottlenecking
  • Other Issues in Capacity Planning  Edit
  • Week 2 Wrap-Up

Week 3 : Supply Chain in Operations
  • Introduction
  • Supply Chain Management: Components
  • Design of an Appropriate Supply Chain
  • Issues in Inventory Planning
  • Reverse Supply Chain
  • Week 3 Wrap-Up

Week 4 : Productivity Improvement in Operations
  • Introduction
  • Productivity Paradox in Organizations
  • Productivity Management: Philosophy, Tools & Techniques
  • Tools for Sustaining Productivity Improvements
  • Challenges in Lean Management
  • Week 4 Wrap-Up
Week 5 : Assuring Quality in Operations
  • Introduction
  • Six Sigma Quality in Organizations
  • Total Quality Management: Philosophy, Tools & Techniques
  • Statistical Process Control
  • Establishing Quality in Service Organizations
  • Week 5 Wrap-up

Books and references

  • Operations Management: Theory and Practice, Third Edition by Prof B Mahadevan, Pearson Publications. 

Instructor bio

B Mahadevan

Indian Institute of Management Bangalore (IIMB)
B. Mahadevan is a Professor of Operations Management at the Indian Institute of Management Bangalore, where he has been teaching since 1992. He received his Ph.D. from IIT Madras. He was a visiting scholar at the Amos Tuck School of Business Administration, Dartmouth College, New Hampshire, in 1999–2000 and a retainer consultant to Deloitte Consulting LLP, USA, in 2001–2002. Prof. Mahadevan was one among the 40 nominated globally for the Economic Intelligence Unit’s (EIU) Business Professor of the Year Award, 2012. He is a member of the editorial board of the Production and Operations Management Journal _and the International Journal of Business Excellence. He has published several of his research findings in _California Management Review, European Journal of Operational Research, Interfaces, Production and Operations Management Journal and International Journal of Production Research.

Course certificate


Type of exam: Computer based exam 

You will have to appear at the allotted exam centre and produce your Hall ticket and Government Photo Identification Card for verification and take the exam in person
You can find the final allotted exam centre details in the hall ticket. The questions will be on the computer and the answers will have to be entered on the computer; type of questions may include multiple choice questions, fill in the blanks, essay type (subjective) type, etc. 

Grading and Certificate:

Weightage: 25% weightage for weekly assignment + 75% weightage for final exam. 

Passing Marks: You will be eligible for Certificate only if you score minimum 40% in Weekly Assessment and minimum 40% in Final Exam. 

If you score less than 40% in either weekly assessments (average) or in final exam, you will not receive the certificate. 

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