About this course
This course is from "Quality Council of India".
You will learn about the importance of quality in a healthcare organization and how you can contribute by implementing a project to improve processes of care and outcomes. By learning the methods of QI and implementing these methods, you will add powerful QI tools to your ‘toolbox.’ This training helps you use structural tools for analysis, decision making and performance measurement. Healthcare environments are complex settings and call for a sophisticated set of collaborative teamwork skills and systems thinking is essential. The objective of this course is to empower you to improve your knowledge and skills in the science of quality improvement so that you can take action in your own organization to improve the quality of care for your customers. This course encourages people to think creatively about what it means for an organization to make quality the highest priority. It includes practical application of Quality management processes and tools are presented for the continuous improvement of organizational quality.
You will learn how continuous quality improvement is part of a hospital’s culture, how it benefits a healthcare organization, and about one of the most popular methods of implementing CQI. After completion of the continuous quality improvement course, one should be able to:
1. Demonstrate knowledge and skills necessary to effectively participate as a contributing member or leader of a CQI effort.
2. Demonstrate an appreciation for the need to improve quality in an Organization and the contribution that CQI methodology can make to the Organization system and its patients.
CQI is the process-based, data-driven approach to improving the quality of a product or service. It operates under the belief that there is always room for improving operations, processes, and activities to increase quality. The underlying philosophy of continuous quality improvement is that when problems arise it is generally a result of poor work design, unclear instructions, or the failure of leadership not the people performing the processes. Within Quality improvement, employees are encore.
What you'll learn (Learning Objectives)
This course will help learners in structural tools for analysis, decision-making, and performance measurement in healthcare organisations.
Week 1: Introduction to Quality and Quality in Healthcare
About Quality ,The Factory System ,Scientific Management , Life of Taylor, Statistical Quality Control , World War II , History of Japan’s Quality Movement , Present Scenario , Quality in Healthcare , Need of Quality in Healthcare , History of Quality in HealthCare
Week 2: Quality Pioneers and Quality Improvement
Quality Guru like Walter A. Shewhart , Dr. W Edwards Deming , Early life and work , Work in Japan , Later work in U.S, Deming’s 14 points , Joseph M. Juran , Major Points of Joseph M. Juran , Key Ideas of Joseph M. Juran, Quality Trilogy of Joseph M. Juran, Kaoru Ishikawa , Kaoru Ishikawa- One Step Further , Definition of Quality Improvement, Difference between Change & Improvement
Week 3: CQI and Quality Tools
What is CQI , Principles of CQI , Components of CQI Culture , Facilitating Factors, Barriers ,Benefits of CQI and using Tools, Focus , Where to Begin ?, Data , Method of Data Collection , Way to Do Quality Improvement , Quality Tools , Seven Basic Tools
Week 4: PDCA Cycle
PDCA Cycle, PDCA Introduction, PDCA Implementation, Phase of the PDCA Model: Plan & Case Study
Week 5: PDCA Tools and Techniques
PDCA Introduction, Tools & Technique , Cause and Effect Diagram, Pareto Chart , Flow chart , Benefit of PDCA Cycle.
Week 6: Root Cause Analysis
Introduction of RCA , RCA in Healthcare , Purpose of RCA , Characteristics of RCA , RCA assumption , Who is responsible for RCA , Purpose of RCA,Technique of RCA
Week 7: RCA Tools and Techniques
Introduction of RCA Tools and Techniques ,Five Whys, Causal Tree Tool, Five Rules of Causation , Decision Table
Week 8: Failure Modes and Effects Analysis (FMEA) Implementation, Limitations and Template
Introduction & Objective of FEMA, Type of FEMA , Tool for Predicting FEMA, SFEMA, DFEMA,PFEMA, FEMA in Healthcare , FEMA vs HFEMA
Week 9: Six Sigma
FEMA Implementation, Limitation & template, Implementation Process
Week 10: Lean
Six Sigma : Definition , Six Sigma’s Heroic Goal , Application in Healthcare , Need of Six Sigma , Six Sigma Methodology , DMAIC, DMADV, DMAIC Vs. DMADV , Tools , Affinity Diagram , 5W1H
Week 11: Lean
History of Lean, Lean in Healthcare , Category of Waste, Tactical Tools of Lean, Value –Stream Mapping , 5S, Lean Vs. Six Sigma
Week 12: Lean Six Sigma
Introduction of Lean Six Sigma (6σ) (LSS), Roles and Responsibility of LSS Green Belt (GB), Alignment of Lean Six Sigma (6σ), Statistical Process Control (SPC), Statistical Analysis Tools, Tools for LSS, Future Challenges in LSS.