Operations Management

By B Mahadevan | Indian Institute of Management Bangalore (IIMB)

Learners enrolled: 19035

Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand?

In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in.

Operations Management helps you to understand the role of OM in a firm and to develop abilities to structure and solve operations related problems. The course will empower you with skills to address important aspects of business operations including capacity, productivity, quality, and supply chain.

You will understand how operations in an organization are configured and factors that can potentially drive the complexity of managing such operations. We will also introduce concepts like estimating capacity, identifying bottlenecks, and de-bottlenecking.

Throughout the course, you will join us in discussions on productivity improvement methods, development of quality assurance systems and configuration of supply chains.

The course will equip you with the right tools, techniques and skills to estimate, compute, analyze and configure key elements of operations management.

What you'll learn

Identify an operations system with some known standard configurations
Assess the complexity of an operations system
Compute cycle times for operations and estimate capacity of the system
Understand the various components of a supply chain and the need to configure them appropriately
Identify methods for reducing bullwhip effect in supply chains
Understand and relate the concept of Lean Management to one’s own business situation
Initiate process & productivity improvement using NVA Analysis
Use specific tools and techniques to analyze quality problems
Monitor a process using control charts

Summary

Course Status :	Completed
Course Type :	Core
Duration :	6 weeks
Category :	Management Studies
Credit Points :	2
Level :	Postgraduate
Start Date :	31 Jan 2023
End Date :	30 Apr 2023
Enrollment Ends :	15 Mar 2023
Exam Date :

Page Visits

Course layout

Week 1 : Understanding Operations

Introduction
Operations in an Organization
Alternative Configurations in Operations
Performance Measures in Operations
Week 1 Wrap-Up

Week 2 : Analyzing Capacity in Operations

Introduction
The Notion of Capacity in Organizations
Process Design and Capacity Analysis
Capacity Estimation and De-bottlenecking
Other Issues in Capacity Planning
Week 2 Wrap-Up

Week 3 : Supply Chain in Operations

Introduction
Supply Chain Management: Components
Design of an Appropriate Supply Chain
Issues in Inventory Planning
Reverse Supply Chain
Week 3 Wrap-Up

Week 4 : Productivity Improvement in Operations

Introduction
Productivity Paradox in Organizations
Productivity Management: Philosophy, Tools & Techniques
Tools for Sustaining Productivity Improvements
Challenges in Lean Management
Week 4 Wrap-Up

Week 5 : Assuring Quality in Operations

Introduction
Six Sigma Quality in Organizations
Total Quality Management: Philosophy, Tools & Techniques
Statistical Process Control
Establishing Quality in Service Organizations
Week 5 Wrap-up

Books and references

Operations Management: Theory and Practice, Third Edition by Prof B Mahadevan, Pearson Publications.

Instructor bio

B Mahadevan

Indian Institute of Management Bangalore (IIMB)

B. Mahadevan is a Professor of Operations Management at the Indian Institute of Management Bangalore, where he has been teaching since 1992. He received his Ph.D. from IIT Madras. He was a visiting scholar at the Amos Tuck School of Business Administration, Dartmouth College, New Hampshire, in 1999–2000 and a retainer consultant to Deloitte Consulting LLP, USA, in 2001–2002. Prof. Mahadevan was one among the 40 nominated globally for the Economic Intelligence Unit’s (EIU) Business Professor of the Year Award, 2012. He is a member of the editorial board of the Production and Operations Management Journal _and the International Journal of Business Excellence. He has published several of his research findings in _California Management Review, European Journal of Operational Research, Interfaces, Production and Operations Management Journal and International Journal of Production Research.

Course certificate

Grading Policy:

There will be (a) one Mid-term Internal Assessment and (b) one Final Exam.

Weightage:

· Mid-term Internal Assessment: This will carry 25% weightage. This mid term will have questions from first three weeks.

· Final Exam: This will carry 75% weightage. This final exam will have questions from all the weeks.

Passing Marks:

· You will be eligible for a certificate only if you score minimum 40% in Mid-term Internal Assessment and minimum 40% in Final Exam.

Badge on Certificate:

· If you score 90% or more overall, your certificate will include "badge (gold)" printed.

Final Examination:

· Type of exam: Computer based exam

· Exam Center: You will have to appear at the allotted exam centre and take the exam in person. (You can find the final allotted exam centre details in the admit card (hall ticket)).

· Admit Card: You can download the Admit card (Hall ticket) around one week before the exam.

· QP Pattern: The type of questions may include multiple choice questions, fill in the blanks, essay type (subjective) type, etc. But generally MCQs are commonly provided.

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