Conflict is an inherent part of human interaction—be it at home, at work, or in society at large. With today’s fast-paced, digitally connected, and culturally diverse environments, the potential for miscommunication and tension is even greater. The course, Communicative Harmony: A Guide to Conflict Management, focuses on the essential role of communication in both sparking and solving conflict. Just as unresolved conflicts can damage relationships and hinder progress, effective communication can rebuild trust, open dialogue, and turn disputes into opportunities for collaboration. This course aims to bridge the traditional understanding of conflict resolution with modern realities, such as managing virtual team disputes, navigating cross-cultural challenges, and using technology like AI-based sentiment analysis and digital mediation platforms. It captures the evolving landscape of conflict management shaped by remote communication, emotional intelligence, and personalized negotiation strategies. While tools and platforms may change, the foundational principles of empathetic, intentional, and strategic communication remain constant. Learners will gain the ability to identify the root of conflicts, evaluate responses, and adopt the most effective communication techniques to achieve harmony across different settings. This course also equips professionals to manage interdepartmental misunderstandings, improve collaboration between teams, and foster a conflict-resilient organizational culture across different
departments.
| Course Status : | Upcoming |
| Course Type : | Core |
| Language for course content : | English |
| Duration : | 12 weeks |
| Category : |
|
| Credit Points : | 4 |
| Level : | Postgraduate |
| Start Date : | 15 Jul 2025 |
| End Date : | 31 Oct 2025 |
| Enrollment Ends : | 31 Aug 2025 |
| Exam Date : | 12 Dec 2025 IST |
| Translation Languages : | English |
| NCrF Level : | 6.5 |
| Industry Details : | Education and Training |
| Exam Shift : | 1 |
Note: This exam date is subject to change based on seat availability. You can check final exam date on your hall ticket.
Week 1: Fundamentals of Conflict and
Communication
Week 2: Conflict Types and Communication
Styles
Week 3: Emotional Intelligence in Conflict
Communication
Week 4: Active Listening and Constructive
Dialogue
Week 5: Negotiation and Conflict Resolution
Week 6: Mediation and Facilitation Skills
Week 7: Managing Group and Organizational
Conflicts
Week 8: Cross-Cultural Communication and
Conflict
Week 9: Conflict in Virtual Teams and Remote
Communication
Week 10: Building a Conflict-Resilient
Communication Culture
Week 11: Current trends in Technology in
Conflict Resolution
Dr. Neelu Jain is currently serving as an
Assistant Professor (Senior Scale) in the Faculty of Management at the Centre
for Distance and Online Education (CDOE), Manipal University Jaipur, India. She
brings more than 13 years of teaching and research experience in the domain of
Management and Soft Skills. Her academic interests are rooted in
learner-centric pedagogy, technology-integrated education, and online
instructional design. She is particularly adept in the design and delivery of
courses using the Four-Quadrant approach, and holds a Faculty Certificate in
Online Teaching (FCOT). She has also participated in the IGNOU STRIDE program
focused on building faculty capacity for developing online programs. Her
scholarly work includes several publications in reputed national and
international journals, addressing a range of topics in management,
communication, and education. She has also played a key role in curriculum
revision and course development, ensuring alignment with evolving industry
trends and learner needs. A seasoned academic, she frequently conducts guest
lectures and training sessions on subjects such as Management, Personality
Development, and Communication Skills. In addition, she writes blogs centered
on education and skill development. Her active participation in seminars,
conferences, and faculty development initiatives reflects her commitment to
continuous learning and contribution to the academic community. Dr. Neelu is
dedicated to fostering an inclusive and engaging learning environment through
innovative teaching practices and academic excellence.
Enrolling and learning from the course is free. However, if you wish to obtain a certificate, you must register and take the proctored exam in person at one of the designated exam centre’s. The registration URL will be announced when the registration form is open. To obtain the certification, you need to fill out the online registration form and pay the exam fee. More details will be provided when the exam registration form is published, including any potential changes. For further information on the exam locations and the conditions associated with filling out the form, please refer to the form.
Grading Policy:
Assessment Type | Weightage |
Weekend Assessment | 25% |
Final Exam | 75% |
Certificate Eligibility:
Score | Type of Certificate |
>=90 | Gold |
76 - 89 | Silver |
61 - 75 | Bronze |
40 - 60 | Successfully Completed |
<39 | No Certificate |
Sample Certificate:
Disclaimer: In order to be eligible for the certificate, you must register for enrolment and exams using the same email ID. If different email IDs are used, you will not be considered eligible for the certificate.
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