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Vocational : CRM Domestic Voice

By Radhika B.   |   National Institute of Open Schooling (NIOS)
Learners enrolled: 194
In CRM Domestic Voice course you will be introduced to the interesting world of Business Process Outsourcing.  This course will provide an overview of basic grammar which can enable you to speak English correctly. It gives you insight on team building and working effectively in a corporate environment. It helps you to create a work life balance by focusing on time, stress and anger management. Also you will also learn about computers which are indispensable to get a job in today’s world.
Summary
Course Status : Completed
Course Type : Core
Language for course content : English
Duration : 24 weeks
Category :
  • Multidisciplinary
Credit Points : 10
Level : School
Start Date : 01 Apr 2023
End Date : 30 Sep 2023
Enrollment Ends : 30 Sep 2023
Exam Date :

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Course layout

Week-1

Lesson-1 : Introduction to Business Process Outsourcing (Pdf)

Week-2

Lesson-1 Video

Week-3

Lesson-2 Basic Communication at The Workplace (Pdf)

Week-4

Lesson-2 Video

Week-5

Lesson-3 Advanced Communication at The Workplace (Pdf)

Week-6

Lesson-3 Video

Week-7

Lesson-4 Grammar for Communication (Pdf)

Week-8

Lesson-4 Video

Week-9

Lesson-5 Personality Development (Pdf)

Week-10

Lesson-5 Video

Week-11

Lesson-6 Team Building (Pdf)

Week-12

Lesson-6 Video

Week-13

Lesson-7 Customer Service (Pdf)

Week-14

Lesson-7 Video

Week-15

Lesson-8 Work Life Balance (Pdf)

Week-16

Lesson-8 Video

Week-17

Lesson-9 Introduction to Computer (Pdf)

Week-18

Lesson-9 Video

Week-19

Lesson-10 Introduction to Operating System (Pdf)

Week-20

Lesson-10 Video

Week-21

Lesson-11 Internet and E-Mail (Pdf)

Week-22

Lesson-10 Video

Instructor bio

Radhika B.

National Institute of Open Schooling (NIOS)

Name: Radhika B

Designation: Assistant Director (CBC), NIOS.

Having post graduation in Master of Computer Applications.  Around 7+ years of intensive work experience in various projects and also gained experience and knowledge of the software development processes in the relevant technologies. Last seven years associated in the content development of ICT courses in Academic and vocational courses of NIOS.





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