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Vocational : CRM Domestic Voice

By Ms. Anchal Goswami   |   National Institute of Open Schooling (NIOS)
Learners enrolled: 185
In CRM Domestic Voice course you will be introduced to the interesting world of Business Process Outsourcing.  This course will provide an overview of basic grammar which can enable you to speak English correctly. It gives you insight on team building and working effectively in a corporate environment. It helps you to create a work life balance by focusing on time, stress and anger management. Also you will also learn about computers which are indispensable to get a job in today’s world.
Summary
Course Status : Completed
Course Type : Core
Language for course content : English
Duration : 24 weeks
Category :
  • Multidisciplinary
Credit Points : 10
Level : School
Start Date : 05 Apr 2024
End Date : 30 Sep 2024
Enrollment Ends : 30 Sep 2024
Exam Date :

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Course layout

Week-1

Lesson-1 : Introduction to Business Process Outsourcing (Pdf)

Week-2

Lesson-1 Video

Week-3

Lesson-2 Basic Communication at The Workplace (Pdf)

Week-4

Lesson-2 Video

Week-5

Lesson-3 Advanced Communication at The Workplace (Pdf)

Week-6

Lesson-3 Video

Week-7

Lesson-4 Grammar for Communication (Pdf)

Week-8

Lesson-4 Video

Week-9

Lesson-5 Personality Development (Pdf)

Week-10

Lesson-5 Video

Week-11

Lesson-6 Team Building (Pdf)

Week-12

Lesson-6 Video

Week-13

Lesson-7 Customer Service (Pdf)

Week-14

Lesson-7 Video

Week-15

Lesson-8 Work Life Balance (Pdf)

Week-16

Lesson-8 Video

Week-17

Lesson-9 Introduction to Computer (Pdf)

Week-18

Lesson-9 Video

Week-19

Lesson-10 Introduction to Operating System (Pdf)

Week-20

Lesson-10 Video

Week-21

Lesson-11 Internet and E-Mail (Pdf)

Week-22

Lesson-10 Video

Instructor bio

Ms. Anchal Goswami

National Institute of Open Schooling (NIOS)

 Name: Ms. Anchal Goswami

Designation: Academic Officer (ICT), NIOS.


Ms. Anchal Goswami is working as Academic Officer (ICT) at NIOS. She has professional experience of more than a year from Bharat Electronics Ltd., Ghaziabad. There she served as Deputy Engineer in the field of Cyber Security. She has a work experience of one year as Software Engineer in SamsungIndia Electronics Ltd., Noida. She also has a teaching experience as TGT (Computer Science) of 5 years in Department of Education, Govt. of NCT of Delhi.In academics, she has completed B.Tech in Computer Science and Engineering from IGDTUW, Delhiand M.Tech in Information Systems from Delhi Technological University, Delhi. She has alsoqualified UGC NET exam in Computer Science and Applications.



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