Quality Engineering & Management

By Dr. N.Venkateshwarlu   |   Indira Gandhi National Open University
Learners enrolled: 2835

Quality is all of the features and characteristics of a product or service that contribute to the satisfaction of customer’s needs. These needs involve price, safety, availability, maintainability, reliability, and usability. Price is easily defined by the amount of money to be spent for purchasing a particular product. The other needs are defined by translating the features and characteristics for the manufacture of a product or service in to specifications. Conformance of the product or service to these specifications is measurable and provides a quantifiable definition of quality. Therefore simply stated, quality is conformance to specifications and the degree of conformance is the measure of quality.

From the view point of the customer, who has to use the product or service delivered to him, it is fitness for the use. From the manufacturer point of view, it is conformance to those specifications that would result in customer satisfaction ultimately. In very general terms, quality may also be defined as affordable excellence.

Quality then is simply meaning the customer requirements, Now let us try to understand more about quality through the following definitions:

  • Fitness for the purpose or use
  • The totality of the features and characteristics of a product or service that bear or its ability to satisfy stated or implied needs
  • Quality should be aimed at the needs of the customer, present and future
  • Quality should be aimed at to meet the expectations of the customers
  • Conformance to specifications
  • Quality is not only to satisfy the customer, it should delight the customers

We shall be dealing more about Quality Engineering aspects in this course. The course comprises of four Modules, Module 1 deals with Quality Systems. In this block, you will be introduced to quality control as well as concept of TQM. It is well known that happy people alone can produce outstanding quality. ISO 9000 standards are quality management systems, standards which are the bases for implementation assessment and verification of the quality system in the production as well as service organizations. The standards include a number of “Best Practices” which must be followed to ensure the effectiveness of the quality system.

In the Module 2 Quality Tools-Statistical, we will be going to discuss more about statistical quality control methods such as capability index, various types of control charts and design of experiments. Statistical quality control is the branch of quality control. It is the collection, analysis and interpretation of data for use in quality control activities

We shall learn more about other Quality Tools in Module 3 such as Quality Function Deployment, FMEA/FMECA, Cause and Effect Diagram and Reliability analysis. How the cause and effect diagram is more effective in identifying the root cause of the problem and it is also known as fishbone diagram for reducing the rejection levels in the manufacturing processes

In the Module 4 Quality Management, we will be discussing about Implementation of quality systems in the industry, Cost of Quality and different case studies. The evaluation of quality management stimulated, at least in part, by the impact of the demand by customer for higher quality conformance levels and the increasing competitiveness in the market has resulted in the need to address quality management in all aspects of a business, including customers and suppliers. This development is known as total quality management (TQM). You will see by these statements that TQM is a philosophy and set of guiding principles for managing an organization.

Course Credit: 4
Course Status : Ongoing
Course Type : Core
Duration : 12 weeks
Start Date : 15 Feb 2021
End Date :
Exam Date :
Enrollment Ends : 30 Jun 2021
Category :
  • Mechanical Engineering
Credit Points : 4
Level : Undergraduate

Page Visits

Course layout

Week 1: Introduction to Quality Control
Week 2: Concept of Total Quality Management
Week 3: Tools of Quality
Week 4: Role of ISO and OSHA in Quality
Week 5: Capability Indices
Week 6: Control Charts
Week 7: Design of Experiments
Week 8: Quality Function Development
Week 9: Failure Mode Criticality Analysis
Week 10: Cause and Effect Analysis & Reliability
Week 11: Implementation of Quality in Industry
Week 12: Cost of Quality and Case Studies

Books and references

  1. Croby, Philip B., 2001, Quality Without Tears, New York, McGraw Hill Book Company
  2. Oakland S John, 2000, TQM, Butterwort-Heinemann.
  3. Ishikava, K.1995, What is Total Quality Control? The Japanies Way, Prentice-Hall, Englewood Cliffs, N.J. (USA).
  4. Kanishka Bedi, 2008, Quality Management, Oxford University Press, New Delhi.

Instructor bio

Dr. N.Venkateshwarlu

Indira Gandhi National Open University

N. Venkateshwarlu is Associate Professor, School of Engineering and Technology, IGNOU, New Delhi. He attained his PhD in Total Quality Management (2014) from SOET, IGNOU, New Delhi. He did his M.Tech in Industrial Engineering and Management (1996) from JNTU, Hyderabad. He did his Bachelor of Engineering in Mechanical Engineering (1989) from University College of Engineering, Osmania University. He also completed his PG Diploma programmes from IGNOU in three disciplines such as Distance Education, Operations Management, Urban Planning and Development while in service. He shows keen interest in learning new things in education, in this endeavor, he completed two online MOOCs courses  through courseera.com and gained “Certificate in Urban Infrastructure Management-Part-I” in 2017 and “ Certificate in Smart Cities: Management of Smart Urban Infrastructure” in 2018.

During 1997 to till date he designed, developed and launched a 98 credits programme on “ Diploma in Mechanical Engineering(DME)” during 2006 to 2010 as Programme coordinator. He also developed around 32 credit course materials for B.Tech. Mechanical Engineering programme and Diploma in Mechanical Engineering programmes as course coordinator. At present he is developing a new and innovative programme on “ Diploma in Smart City Development and Management(DSCDM)” in online mode and ODL mode as programme coordinator. The work is in progress.

During 1990-97, he served in a state govt. company called Allwyn Watches Limited, Hyderabad as Asst. Engineer; Case Assembly and was responsible for day to production of case assembly shop floor. He also suggested few indigenous materials for substitution of imported materials which reduced the cost of materials. After  five years service, he had been promoted as Asst. Manager for Machine Shop floor and taken responsibility as Shift In charge for production of machining parts. He effectively managed the shift production on Automated CNC machines and general lathe, milling and drilling machines.  He also worked as Asst. Manager, Industrial Engineering Department to establish time standards in the machine shop floor operations. He could able to manage the shop floor productions effectively by maintaining good relationships. He was always tried for improving the quality of materials by implementing statistical quality control methods at shop floors.

His research interests centers primarily on improving the quality of manufacturing products, and increasing the efficiency of processes, machines and manpower. He also published more research papers on Distance Education, Industrial Engineering and Management and Total Quality Management. He has about 29 publications to his credit which includes research articles, conference presented papers, research papers in journals etc;. 

He received a Gold Medal for his Research Paper on “Make in India” presented at Industrial Engineering Conference held at NIT Surat in collaboration with IIIE, Mumbai in 2015.

In IGNOU, he prepared 32 Credits of SLM for various ODL programmes. He was coordinating Diploma in Mechanical Engineering (DME) programme from 2006 to 2019, Currently he is developing a Diploma in Smart City Development and Management. He can be contacted at: nvenkateshwarlu2008@ignou.ac.in / 8826655368



Doctor of Philosophy (TQM)

Year 2014

Name of the University: IGNOU

Discipline: Mechanical Engineering

Doctoral Research TopicThe Study of Selected Issues in TQM in Auto Companies

Academic Achievement:

Master of Technology (IEM)

Year 1996

Name of the University: JNTU Hyderabad

Discipline: Mechanical Engineering

Dissertation Topic: Production Planning and Control: A Case Study at Allwyn Watch Company

Academic Achievement:

Bachelor of Engineering  (Mechanical Engineering) Year 1989

Name of the University: Osmania University

Discipline: Mechanical Engineering

Academic Achievement:

PG Diploma in (Distance Education) Year 2000

Name of the University: IGNOU

Discipline: Distance Education

Academic Achievement:

PG Diploma in (Operations Management) Year 2009

Name of the University: IGNOU

Discipline: Operations Management

Academic Achievement

PG Diploma in (Urban Planning and Development) Year 2018

Name of the University: IGNOU

Discipline: Urban Planning and Development

Academic Achievement

Online MOOCs Course:

Certificate in ( Management of Urban Infrastructure- Part-I) Year 2016

Name of the University: Ecole Polytechnique Federale De Lausanne, Coursera.com

Discipline: Urban Planning and Development

Academic Achievement : Online MOOCs

Online MOOCs Course:

Certificate in ( Smart Cities: Management of  Smart Urban Infrastructure) Year 2017

Name of the University: Ecole Polytechnique Federale De Lausanne, Coursera.com

Discipline: Urban Planning and Development

Academic Achievement : Online MOOCs


WORK EXPERIENCE: 29 Years (7 Years Industry +  22 Years Teaching)



Name of the Fellowship/Awards

Granting/ Awarding Institution



Gold Medal

National Essay Competition on “ Make in India: Issues and Challenges”

IIIE Mubai and NIT Surat


PUBLICATIONS: (draft template is given below)

  • BOOKS:  (authored) +  (edited) = NIL
  • Research Papers in Peer Reviewed Journals: 12
  • Chapters in Books:  NIL
  • Papers presented at International/ National Conferences: 17



Membership of Professional body/ Statutory body

Name of statutory body/ institution/


Life Member

ISTE, New Delhi

Life Member

Life Member

IIIE, Mumbai

Life Member

Life Member

CEGR, New Delhi

Life Member


Academic Council



School Board


Convener & Member

School Council



Discipline Committee

1997 to till date


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