CPI-101: Consumer Protection Legislation

By Dr. Gurmeet Kaur | Indira Gandhi National Open University, New Delhi

Learners enrolled: 1605

Introduction

The rapid industrialization, revolution in the Information Communication Technology, globalization, etc., have brought about dramatic changes in our need, perceptions, behaviour patterns, attitude towards rights, entitlements responsibilities and concerns as consumers. In developing countries like India, these issues have become more problematic and necessitated the need for consumer education and awareness among the masses.

Objectives of the course

To understand several Consumer Rights against exploitation
To trace out the growth and origin of consumer movement at global and national level
To know several rights available to consumers under the Consumers protection and other related laws
To understand the genesis of consumer protection laws in India

Summary

Course Status :	Ongoing
Course Type :
Language for course content :	English
Duration :	8 weeks
Category :	Law
Credit Points :	4
Level :	Certificate
Start Date :	01 Jan 2025
End Date :	30 Apr 2025
Enrollment Ends :	28 Feb 2025
Exam Date :	17 May 2025 IST
NCrF Level	4.5
Exam Shift :	Shift-II

Note: This exam date is subject to change based on seat availability. You can check final exam date on your hall ticket.

Page Visits

Course layout

WEEK	TITLE
Week-1	Unit 1: Evolution of the Consumer and Consumerism
Week-1	Unit 2: Profile of the Consumer
Week-2	Unit 3: Consumer Environment
Week-2	Unit 4: Consumer Behaviour in Market Economy
Week-3	Unit 5: Consumer Dynamics
	Unit 6: Origin and Growth-consumer movement
	Unit 7: Consumer Movement: Features, Issues and Trends
Week-4	Unit 8: Consumer Movement in India
Week-4	Unit 9: Consumer Movement: Global Scenario
Week-5	Unit 10: Consumer Rights
Week-5	Unit 11: Consumer Responsibilities
Week-6	Unit 12: Consumer Education in India
Week-6	Unit 13: Consumer and Corporate Social Responsibility (CSR)
Week-7	Unit 14: Evolution of Consumer Protection Laws
	Unit 15: Consumer Protection Act– Basic Features
	Unit 16: Consumer Protection Act-limitations and Guidelines for Filing Consumer Complaints
Week-8	Unit 17: Grievance Redressal Mechanisms and their Limitations

Books and references

1. Aaker, D.A. & Day, G.S., Consumerism Search for the Consumer Interest, New York: The Free Press, 1974.

2. Agarwal, V.K. “Consumer Protection in India” Deep & Deep Publication, New Delhi, 1989.

3. Antony, M.J., Consumer Rights, New Delhi: Hind Pocket Books Private Limited, 1995.

4. Arch, W. T., Consumer Problems, New York: McGraw Hill Book Company, 1952.

5. Arora, R., Consumer Grievances Redressal, 1st Edition Manak Publications. Pvt .Ltd., 2005

6. Assael Henry (1995), Consumer Behaviour and Marketing Action, 5th ed. , Kent Publishing Company, Boston

7. Baset Abdel I M Hasouneh (2003), Consumer Behaviour, Sublime Publications Jaipur, India.

8. Bhargava Bela, (2005), Family Resource Management and Interior Decoration, University Book House Pvt. Ltd, Jaipur.

9. Carroll, A.B., and A.K. Buchholtz. Business and Society: Ethics and Stakeholder Management. 5th ed. Australia: Thomson South-Western,2003.

10. Jacobson and Mazur, Marketing Madness, Westview Press, Boulder, San Francisco, Oxford, 1995.

11. K.P.S. Kamath (1987), Servants not Masters, Published by Karnataka Consumer’s Forum, Udipi, Karnataka, India.

12. Kaushal, A.K., Universal’s Case Law Digest 1995 on Consumer Protection, Delhi: Universal Law Publishing Company Private Limited,1996.

13. Kotler, Philip, (1987), Principles of Marketing, Prentice Hall of India, New Delhi.

14. Leon G. Schiffman and Leslie Lazar Kanuk (1988), 3rd Ed. Consumer Behaviour, Prentice-Hall of India Private Ltd. New Delhi.

15. London D.L and Dalla Bitta A.J., Consumer Behaviour- Concepts and Applications, Tata, Mcgeaw Hill, 1984.

16. M.J. Antony, Consumer Rights, Clarion Books, 1990.

17. Mehta SC, (1973). Indian Consumer. Tata Mac Graw Hill Publishing Company, New Delhi.

18. Mohini Sethi and Premavathy Seetharaman, Consumerism: A Growing Concept, Phoenix Publishing House, 1994.

19. Premavathy Seetharaman and Mohini Sethi (2002), Consumerism: Strategies and Tactics, CBS Publishers and Distributors, New Delhi.

20. Pushpa Girimaji (2013), Misleading advertisements and Consumer, New United Process, New Delhi.

21. Robert, N. M., The Consumer Movement: Guardians of the Market Place, Boston: Twayne Publishers, 1989.

22. S.S. Gulshan, Consumer Protection, and Satisfaction, Wiley Eastern Limited, 1995.

23. Saran, A. K. (2000), Consumer Psychology, Rajat Publication, New Delhi.

24. Schifmann L and Kanuk LL, Consumer Behaviour, Prentice hall of India Ltd., New Delhi, 1995.

25. Sehaf, MA., (1989) Marketing: Principles and Practice, Anmol Publications, New Delhi.

26. Sharma, S.S., “Consumer Behaviour” Arihant Publishing House, Jaipur,1995.

27. Singh, SS, Misra, Suresh and Chadha, Sapna (2010), Consumer Education and Empowerment, Laws, Policies and Strategies, Abhijeet Publications, Delhi .

28. Woods, Walter A, Consumer Behaviour Adopting and Experiencing. New York: Elsevier North Holland, 1981.

Instructor bio

Dr. Gurmeet Kaur

Indira Gandhi National Open University, New Delhi

PROFILE

EDUCATION:
Doctor of Philosophy (Law), (2011)	Name of the University: University of Delhi Discipline: Law Doctoral Research Topic: “Insurance Liability and Compensation to the Victims of Road Accidents under Motor Vehicles Act. A Critical Appraisal
Master of Law (LLM), (2004)	Name of the University: University of Delhi Discipline: Law Academic Achievement: Secured Highest marks
Bachelor of Law (LLB), (2000)	Name of the University: University of Delhi Academic Achievement: Gold Medalist

WORK EXPERIENCE: 15 Years

FELLOWSHIP/AWARDS:

Sl. No.	Name of Fellowship/Awards	Granting/Awarding Institution	Year
1.	Hira Lal Daga Memorial Medal, 2000 (Gold Medal) for securing first position in order of merit in the three consecutive years of L.L.B.	University of Delhi	Annual Convocation held on 24th February, 2001.
2.	Prof. P. G. Krishnan Memorial Prize, 2000 for securing highest marks in ‘Labour Law’ in L.L.B.	University of Delhi	Annual Convocation held on 24th February, 2001.
3.	Law Union Prize for L.L.B. 2000 for being the best candidate in L.L.B. Examination of University of Delhi	University of Delhi	Annual Convocation held on 24th February, 2001.
4.	ACADEMIC ENTREPRENEURSHIP AWARD (Law)	Shri Paramhans Education and Research	7th- INTERNATIONAL MILLENIUM IMPACT AWARD-2021

PUBLICATIONS:

Books Published: 1. Halsbury’s Laws of India. Volume, Income Tax- I.1-385, Lexis Nexis, Butterworth’s, 2008; 2. Halsbury’s Laws of India. Volume, 41, Income Tax- II.1-561, Lexis Nexis, Butterworth’s, 2008 and 3. A text book of Legal Studies (class XI),1-216, Oswal publishers, 2015.

Other Research Publications:

Research papers/chapter in books, editing of books/courses in following area: Cyber Law, Intellectual Property Rights, Compensation Law, Human Rights, Environmental Law, Women and Child related Social issues. MEMBERSHIP OF PROFESSIONAL BODY/ STATUTORY BODY (INTERNAL/ EXTERNAL):

Membership of Professional body/ Statutory body	Name of statutory body/ institution/	Period
Board of Studies (School of law)	IGNOU	2006- till date
Board of Studies (School of Translation studies)	IGNOU	Dec 2009-11
Board of Studies (School of Social sciences)	IGNOU	Aug. 2014-16
Board of Studies - School of Gender and Development Studies.	IGNOU	Feb. 2017 – 2019
ICASH (IGNOU Committee Against Sexual Harassment at Workplace)	IGNOU	2019-2022
Doctoral Research Committee (School of Law)	IGNOU	2009– till date

Professional Excellence Summary: 1.Conducted as resource person, various Interactive Radio Counseling, E-counseling, Tele/video conferencing sessions on the Cyber law, Intellectual property Law, domestic violence, Anti Human Trafficking and other aspects of Law 2.Delivered lectures on cyber law, Intellectual property law, Media Law, Jurisprudence, constitutional law, Family Law, Labour Law, Property Law, women and Law, administrative law, Income Tax 3.Contributed in curriculum design and planning, pedagogy and other aspects of distance education programmes and Coordinating programme/courses on cyber law, Intellectual property law, Gender and Law, Legal process outsourcing 4.Contributed in Development of Audio/Video Materials as the coordinator, resource person and editor.

Course certificate

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